Shipping and Returns
All orders will be processed and shipped within 24 business hours except where noted. Shipping by UPS Ground normally takes 5 business days or less for delivery within the continental United States. If no one is home during the day, a notice will be left on your door with instructions on how to receive your package. If your delivery address is a PO Box, your order will be shipped via First Class Mail assuming the item meets the United States Postal Service size and weight guidelines. Please send us an e-mail at order@dojofightgear.com if you have any shipping questions.
Alaska, Hawai, Puerto Rico, and Guam
Alaska, Hawaii, Puerto Rico, and Guam must be shipped via 2-day air or United States Postal Service. Some items require additional truck or air shipping charges and you will be notified where applicable. Please send us an e-mail at order@dojofightgear.com if you have any shipping questions.
International Orders
We will ship anywhere in the world. We will contact you shortly after receiving your order via e-mail with specific shipping costs for your area of the world. Customs, duty, and taxes will be collected by your country's customs service where applicable. Please send us an e-mail at order@dojofightgear.com if you have any shipping questions or concerns regarding international orders.
APO-FPO
Before placing your order, check to be certain all parcels will be accepted and delivered to your APO-FPO location. All APO-FPO shipments will be sent insured Priority Mail via the United States Postal Service. Size limits may exist on some items. You will be contacted via e-mail if items ordered are not consistent with the United States Postal Service size and weight regulations. Please send us an e-mail at order@dojofightgear.com if you have any shipping questionsor concerns regarding APO-FPO shipments. All APO-FPO shipping will be quoted via email before shipment.
Heavy and oversized items
Some items require extra shipping based on size or weight that will be added to the prices above. If an item requires extra shipping it will be noted in the items description.
Our satisfaction guaranteed policy
You may return any item for refund/credit or exchange for any reason if it is in "resalable" condition within 120 days. (This policy does not apply to custom made items.) This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Please send us an e-mail at order@dojofightgear.com if you have any shipping questions or concerns regarding our warranty policy.
Returns
If a product develops a problem or is not useable due to a manufacturer's defect, complete the blank Return/Exchange Form on the back of the invoice that accompanied your order describing the reason for your return and the action you would like taken. This Return/Exchange Form must accompany all returns.
Send all returns to:
Dojo Fightgear
Attn: Returns Department
PO Box 6261
Oxnard, CA
93031
It is recommended that you send all returns back via UPS Ground. Send your package insured and postage paid. There will be no credits or refunds for return shipping charges. If you request that we replace or exchange an item you will be responsible for paying the re-shipping charges. Please email us at order@dojofightgear.com if you have any questions regarding returns.
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